Privacy Policy
At Lucky Mate Casino, we value the trust and loyalty of our players. Protecting your personal data is a key priority, and we are committed to processing your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data, ensuring transparency and clarity. We encourage you to read this policy carefully so you can make informed decisions about your experience at our casino.
Data Processing
This Privacy Policy outlines how Lucky Mate Casino complies with applicable gambling and data protection regulations when processing players’ personal data. The processing of such information is necessary to provide access to games and related services.
Lucky Mate Casino operates under the management of Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.
Acceptance of this Privacy Policy is required in order to use Lucky Mate Casino services. As updates may occur from time to time, we recommend reviewing this policy periodically. Continued use of our services constitutes acceptance of any changes.
Collection of Information
Lucky Mate Casino collects a range of personal information through its website and services, which may include:
- Registration and communication data, such as information provided during account creation or subsequent correspondence, including names, contact details, and identification documents
- Interaction records, including communications via email, live chat, or other support channels
- Transaction and usage data, such as payment history, betting activity, and website usage
- Compliance documentation required for identity verification and regulatory obligations
Usage of Information
The personal data collected by Lucky Mate Casino is used for the following purposes:
- Processing transactions and managing betting activity
- Providing access to services and customer support
- Performing verification and compliance checks
- Sending promotional communications, subject to your explicit consent
- Ensuring compliance with legal and regulatory requirements, including anti-money laundering obligations
- Monitoring, detecting, and preventing fraudulent or unlawful activities
- Analyzing data to improve our services, functionality, and overall user experience
Marketing Communications
If you provide your consent, Lucky Mate Casino may use your personal data to send you promotional information about our products and services. You may opt out of receiving marketing communications at any time through your account settings or by contacting customer support.
Disclosure of Information
Lucky Mate Casino does not sell or rent personal data to third parties. However, your information may be shared in the following cases:
- Within our corporate group, to ensure efficient and consistent service delivery
- With trusted partners, where required for operational or regulatory purposes
- With third-party service providers, such as payment processors and identity verification services
All data sharing is conducted under strict confidentiality and data protection obligations.
Data Security and Retention
Lucky Mate Casino applies appropriate technical and organizational measures to protect personal data in line with applicable legal standards. Personal data is retained only for as long as necessary to meet legal and regulatory requirements, including a minimum retention period of five years following account closure, as required by anti-money laundering regulations.
Cookies and Tracking
To improve functionality and enhance user experience, Lucky Mate Casino uses cookies and similar tracking technologies. These tools help us analyze website usage, optimize performance, and support marketing activities. You can manage your cookie preferences through your browser settings, although restricting cookies may affect certain website features.
Your Rights and Contact Information
You have the right to access, correct, or request the deletion of your personal data, as well as to object to the processing of your information for marketing purposes. If you have any questions, concerns, or requests, you may contact our Data Protection Officer via email.
Where applicable under GDPR or other data protection laws, you also have the right to lodge a complaint with the relevant supervisory authority.
This Privacy Policy reflects Lucky Mate Casino’s commitment to protecting your privacy while maintaining a secure, compliant, and enjoyable gaming environment. If you need assistance or have questions regarding your personal data, our support team is available to help.